Analysis & Impact

What insights and metrics does Multitudes provide?

Multitudes provides insights focused on a few key areas for teams:

Flow of Work: These insights are all about how the work gets done – Multitudes shows how quickly the team finishes work and what’s blocking or interrupting people along the way. We measure things like:

  • Time to Merge: This metric is an indicator of how long it takes to deliver value to customers; it shows the time from PR creation to merge.
  • Feedback Wait Time: This shows how long people wait to get feedback on their PRs; how we calculate this depends on the team’s workflow. 

Wellbeing: These insights provide an indicator of how people are doing – are they working long hours? Does the team communicate in ways that promote psychological safety? We measure things like:

  • Out-of-Hours Work: This measure shows how often people are doing work late at night or on weekends. Our metric specifically focuses on work done during “hours of concern” – work that people did in the middle of the night or on a non-working day. 

Collaboration: These insights are all about how the team collaborates to get work done – who’s getting support and who’s not? Who’s doing a lot of work to support others? We measure things like:

  • Comment Participation Gap: This looks at the comment ratio between the loudest and quietest voices on the team. This is an indicator of psychological safety on a team. 
  • PR Comments Written: This shows how much feedback each person on the team gave. This helps to highlight people doing “glue” work – the people who support others. 
  • Feedback Flows: This graph shows how much feedback each person gave on other people’s PRs, how much feedback they got on their own PRs, and how feedback flows between people. 

For more on why we’ve chosen these measures and how we calculate them, check out this blog post: What We Measure and Why.

Why do you focus on those specific metrics?

Check out this blog post for more information: What We Measure and Why

What if we have people who work on multiple teams? Or people who don’t work on any specific teams?

We’ve left the team structure flexible so it can meet your needs: We allow people to be on multiple teams, or on no teams at all.

However, if someone is not on any team, then they won’t appear in our graphs (since our tool is focused on helping teams work better together). As soon as you add them to at least one team, then they will be included in our insights.

How does this help me become more inclusive?

By measuring team behaviors, Multitudes is able to spot where people are being excluded in the day-to-day work. Because of systemic bias, good intent sometimes doesn’t translate to fair and equitable actions. Multitudes helps you track whether you’re living your values in practice, and then will point out any gaps and suggest potential next steps. As you take action to improve, you can use Multitudes to track your progress.

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