What alerts can I get?

Multitudes can proactively send you alerts to help you improve performance, collaboration, and wellbeing.

👥 A two-person icon is a team alert, with information about how the team is doing as a whole
👤 A one-person icon is a personal alert, with information about how an individual is doing

👥 Daily Blocked PRs

This is a daily summary of pull requests that are awaiting action (e.g., a review, a conversation being resolved, or a merge) and were last updated 8+ hours ago. (If you want to see real-time blocked PRs, you can do so by using our AI Coach Slackbot via slash commands!) We recommend timing these to arrive before your daily stand-up, so you can discuss as needed there.

Here's an example and breakdown

Daily Blocked PRs alert example

1st line - In the past 3 days

  • PRs opened: The number of PRs that were opened. This includes PRs that were opened in a “draft” state.
  • PRs merged: The number of PRs that were merged.
  • Commits done out-of-hours: The number of commits that were created outside of the commit author’s usual working hours (as specified on the Team Settings page).
  • These values are filtered for just the people on the selected team, in the past 3 days.

2nd line - [NAME] has the most PRs awaiting review ([X] PRs)
This person has the most open PRs that don’t yet have any reviews.

3rd section - Blocked PRs summary

  • 🔨 [X] PRs awaiting review: These open PRs are yet to receive a review. A good opportunity to nudge someone to review this work!
  • 👀 [X] PRs reviewed and awaiting action: These have had a review, so they’ve been waiting to be resolved and/or merged for more than 8 hours since they were last updated. Maybe worth checking to see if there’s a reply pending, or if it can be merged!

4th section - Blocked PRs detailed list

The list only includes PRs that were last updated 8+ hours ago (where “updated” means a commit, edit, comment, or review).

  • Hours counted represent absolute time, and are not affected by whether or not it was business hours
  • For example, PRs opened on a Friday will show up on the alert on Monday
  • This will happen even if on the app you have selected to ‘exclude weekend hours’ for Lead Time and Review Wait Time
  • This is beneficial for some people who like to be reminded on a Monday of outstanding work from Friday. The alert will never be noisy and send on the weekend itself

The list excludes:

  • PRs that haven’t been updated in more than 7 days, to avoid surfacing stale PRs day after day
  • Draft PRs
  • PRs with the string [do not merge] in the PR title (case insensitive)

👥 Trend Summary

This is a quick view across 5 key metrics of how the selected team (or organization as a whole) is doing. These 5 key metrics are:

  • Lead Time
  • Merge Frequency
  • Change Failure Rate
  • Out-of-Hours Work
  • PR Feedback Given

Here's an example and breakdown

Trend Summary alert example

Subtitle - For [date] - [date], compared to the previous [period]

The metrics are for the last week or fortnight (as per your configuration) compared to the previous period

Body - Overview of each metric

For each metric, we give you the insights, and then an action if the insight status is looking potentially concerning. The status of these insights are based on targets that you can customize from our default industry benchmarks. 

For more information on these 5 metrics including how they’re calculated and the research behind our default industry benchmarks, check out our page on What We Measure and Why.

👤 Multitudes AI Coach

Our AI Coach shows the top insight for your team(s) at the start of each week, and also lets you bring up insights on demand via slash commands. It analyses and understands at each team’s data and context , and then helps:

  • Flag anything that looks concerning
  • Suggest contributing factors
  • Give ideas for actions to take (e.g., questions to ask the team for more context)

The AI coach’s information will also include options for you to dive deeper with links into specific charts and views around the app.

At any time, you can also use slash commands to get insights on your team. Start with <code-text>/multitudes<code-text> to see the menu of options, duplicated below!

Type <code-text>/multitudes [param]<code-text>  to get insights on the specific topic indicated. For more information about the insights, review what we measure and why.

  • [no parameter]  - with no parameter, this brings up the AI Coach menu (the options below)
  • blocked - blocked PRs for people in your team(s)
  • lead time or lt or flow - flow of work
  • merge frequency or mf or delivery - value delivery
  • change failure rate or cfr or quality - quality of work
  • participation gap or pgap or collaboration - collaboration
  • out of hours or ooh or wellbeing - wellbeing

👤 1:1 Prompts

This shows an idea for a conversation starter at your next 1:1 with a specified team member, based on the team member's data.

Who is included in a 1:1 prompt?
Anyone who you’ve added to the 'Who you have 1:1s with' section of your profile under Settings.

How can I share this with my team member?
Make sure your team member has also connected their Slack account to the Multitudes app via the Settings > Integrations page. This means that the team member must have login access to the Multitudes app. Once they’ve done that, they will automatically start receiving a copy of the conversation starters.

1:1 Prompt alert example

How do I configure alerts?


Once you’re added as a user on the Multitudes app, you’ll automatically get the Trend Summary weekly via email at the beginning of the week. 

Currently this is the only alert available by email, and it cannot be configured. If you’d like to unsubscribe, you can click the link in the email, or email us at support@multitudes.co


Generally there are two major steps: connect Slack, then configure alerts (e.g., which channels it goes to, how frequently, etc.). These steps can happen in 2 places.

From the Settings > Alerts page on the app

This is the main place where you can see all your alerts in one place, this is what the page looks like:


First, to connect Slack, click a "Connect" button, then...

  1. A modal should pop up
  2. Click the “Install the Multitudes for Slack app” button in the modal. This will open a new window on your browser, at [workspace-name].slack.com. Make sure you’re on the correct workspace - you can change this in the dropdown on the top right corner.
  3. Click “Allow” (or “Request approval” if your workspace has app approvals turned on by a workspace owner).

(Optional) After you’ve connected Slack, if you’d like to get alerts in private channels, you’ll need to do an intermediary step to add the "Multitudes for Slack" app to the relevant private channels. You can do this in 2 ways:

  1. Type @multitudes in the private channel
  2. Click on the private channel name and go to Integrations > Add apps (see below image)

Those private channels should now be visible in the channel dropdowns (alongside all the public channels which are automatically visible) when you’re configuring an alert in the next step.

Second, once Slack is connected, to configure alerts...

The Settings > Alerts page should now allow various configurations:

  • To set up a new alert (unchecked box), check the box and complete the modal
  • .To edit an alert, click the text next to the checkbox which will bring up the modal again
  • To turn off an alert, uncheck the box

From the My Insights homepage of the app

For convenience, you can also connect to Slack and configure team alerts directly from the My Insights homepage, because these alerts are suggested as a way to improve key metrics.

Scroll to the Trend Summary section (below the At a glance view), see screenshot below.


Notice the bell icons that link to alerts as such:

  • The bell icon next to the Trend Summary section headline links to the  Trend Summary alert
  • The bell icon on the cards for Lead Time, Merge Frequency, and Change Failure Rate, in the light blue Take Action section, link to the Daily Blocked PRs alert

Clicking the bell icon will either prompt you to connect to Slack, or if you have already connected, show a modal where you can configure the relevant alert.

Will I get alerts at the team or org level?

For both the Trend Summary email and Multitudes AI Coach Slack alerts, whether you receive these notifications at the team- or company-level depends on set up and permissions , as well as whether you’re either part of a team or watching it, both of which are configurable on the Settings > Teams page.

  • If your company has at least one team set up...

    • If you're not on a team, nor watching any team(s)...

      • If you have Manager or Owner permissions > you will receive the notification for the company as a whole
      • If you have Member permissions > you will not receive any alert
    • If you're on a team, or watching a team > you will receive notifications for each team that you're on or watching (permissions don't matter)

  • If your company does not have teams set up > you will receive the notification for the company as a whole (permissions don't matter)

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