We go into detail on our metrics & insights here: What We Measure and Why
Some insights on Multitudes, such as Mean Time to Restore (MTTR) require your organization to install an integration with OpsGenie. After you’ve installed OpsGenie, you’ll be able to see insights for more metrics!
Note: Multitudes tracks MTTR by looking at your Opsgenie <code-text>incidents<code-text>. It does not look at Opsgenie <code-text>alerts<code-text>. The Opsgenie <code-text>incidents<code-text> feature is only available to paying Opsgenie customers.
Check that the email address that is in your local git config (<code-text>user.email<code-text> when you do <code-text>git config -l<code-text>) matches the email address(es) that are linked to your GitHub account. You can change this by either changing git config to match an email that’s in GitHub, or by adding your git config email address to your GitHub account under https://github.com/settings/emails. If the emails are different, GitHub won’t know how to match your commits to your GitHub login (although it still links it to the account because of your SSH keys).
Multitudes uses people’s working hours to calculate out-of-hours work. We have a default setting for this (Mon-Fri, 9 am - 5 pm in the timezone of your company’s headquarters), but because people work flexibly, we strongly recommend that you configure this for your individual preferences.To change the working hours for you or a teammate, go to Settings > Team Members, and select the person you want to adjust. Scroll down to the “Working Times” section, make changes as needed to the Timezone, Work days, or Working hours, and then choose “Confirm.”
Some insights on Multitudes, such as out-of-hours work, are based on a team member’s working times. These are individually configurable but we start with the following defaults:
If you have a team member who works different hours or in a different timezone, you will likely want to update the default settings and back-date the changes so that person's historical data matches their actual working hours. To do that, follow the steps below.
First, go to Settings > Team Members, and select the person you want to adjust. Scroll down to the “Working Times” section and make changes as needed to the Timezone, Work days, or Working hours.
After you make changes to the "Working Times" section, a banner will appear (see screenshot below). Choose “Yes, back-date these changes”.
This will back-date your current working time settings, applying the current settings to the last 12 months of data for this person. This includes recalculating metrics that use these settings, such as Out-of-Hours work.
If you do not want to back-date the changes to Working Times, click “No, update from today” and the app will apply your settings from that point onwards, just like any other setting.
We’ve left the team structure flexible so it can meet your needs: We allow people to be on multiple teams, or on no teams at all.
However, if someone is not on any team, then they won’t appear in our graphs (since our tool is focused on helping teams work better together). As soon as you add them to at least one team, then they will be included in our insights.